Truck dispatch questions, answered

It's a percentage of gross on the loads we book and you haul. Most single trucks with an MC older than 6 months pay 5%. New authorities, 26 ft box trucks and hotshots pay 7%. Fleets of two or more trucks pay 4%, and that rate is permanent, not a promotion.

No setup fee, no monthly minimum and no long contract. The arrangement is month-to-month, and either side can end it with 30 days notice. If your truck sits for a week because you're on home time or in the shop, you don't owe us anything for that week.

On the gross revenue of each load we book: linehaul, fuel surcharge and accessorials like detention or tarp pay. Pass-through reimbursements, such as a lumper you paid and the broker paid back, stay out of the fee base, because that money isn't revenue to you.

No. The fee only applies to loads you approve and haul. No load, no fee. That keeps our interests lined up with yours: we only earn when your truck is moving with freight you chose, so finding loads you'll say yes to is the whole job.

The 7% rate applies while your MC is under 6 months old. Once it passes that mark, a single semi truck moves to 5%, and a fleet of two or more trucks moves to 4%. Box trucks and hotshots stay at 7% regardless of MC age.

Never. Each load comes to you with the rate, pickup and delivery details and any special requirements, and you decide. Turning a load down costs you nothing and doesn't count against you. We'd rather hear why, so the next offer fits better.

You do, straight from the broker. We negotiate the load and ask for the rate con to go to the carrier, so you see exactly what the broker agreed to pay. We check that it matches what you approved before you sign.

Yes, and you should. Tell us your floor per mile, your preferred lanes, your home time and the freight you won't haul. Loads outside those lines don't reach you. If the market is soft and nothing meets your floor, we'll tell you plainly instead of pushing a cheap load.

Yes. We negotiate every line on the rate con, not just the linehaul: detention terms, layover, stop-offs, tarp pay and anything else the load needs. Getting those terms written in before pickup is what makes them collectable later, so we settle them while the broker still wants the truck.

We do. Brokers want updates at pickup, in transit and at delivery, and those calls eat into driving time. We handle them and keep you posted on anything that changes, such as an appointment moving or a receiver running late.

Dry vans, reefers, flatbeds, step decks and Conestogas, RGN and lowboy oversize, power only, car haulers, dump trucks, hazmat and tankers, hotshots and 26 ft box trucks. Each truck is planned for its own equipment, gear and driver rather than treated like a dry van.

Yes, box trucks of 26 ft and longer. We don't dispatch anything shorter, and we don't dispatch cargo vans or sprinter vans. A 26 ft box truck pays 7% of gross, the same as a hotshot, with no setup fee and no minimums.

Yes. We dispatch hotshots with or without a CDL, as long as the loads fit the truck's ratings and your license. Tell us the truck and trailer ratings and the license you hold, and we'll keep every load offer inside those limits, so nothing reaches you that the rig can't legally carry.

Yes. Plenty of small fleets run a mix, for example a van, two reefers and a step deck under one MC. Each truck is dispatched for its own equipment, and each truck's rate follows the fee rules for that equipment.

Fill in the application, which takes about two minutes, and a dispatcher calls you to talk through your truck, lanes, rates and home time. Once you've agreed to work together and sent the setup documents, we start looking for your first load.

Your MC or DOT authority letter, a W-9 and your certificate of insurance. If you factor, we'll also need your factoring company's notice of assignment so brokers know where to pay. Brokers ask for the same documents in their carrier setup, so having them ready speeds up your first loads.

Yes. New authorities often face brokers who won't load a young MC, or who set longer payment terms. We look for brokers that work with new carriers and help you build a clean record. The new authority rate applies until your MC is six months old.

Usually not as an independent dispatcher, because the carrier you're leased to controls the loads and bills the freight under its authority. If you're planning to get your own authority, we're happy to talk through what changes and help you get loads once it's active.

You, or your factoring company if you factor, because the load runs under your authority. We help make sure the paperwork behind the invoice is right: the rate con matches, the BOL is signed, and accessorial proof like detention times or lumper receipts is in place.

Check the BOL against the load, get it signed, and photograph it clearly. At delivery, get the POD signed and dated with any notes about shortages or damage, record in and out times if there was a wait, and send the photos the same day.

We keep the load details and the documents you send us so we can help with questions from brokers or your factor. You should still keep your own copies of every rate con, BOL and POD, filed by load, until the broker has paid.

Yes, on RGN, lowboy, step deck and other heavy-haul equipment. These loads need route planning around legal dimensions, permits for each state, and sometimes escorts and curfews. We plan the loads with all of that in mind and only offer what your equipment can legally carry with the right permits.

The carrier is responsible for permits and for complying with each state's rules. We can coordinate permits and escorts when you ask us to, but we never suggest shortcuts, and the legal responsibility stays with the carrier operating the load.

No. When a broker reimburses permit or escort costs as separate lines, those reimbursements are pass-through money and stay out of the fee base. Get the reimbursement written into the rate con before you buy any permits, so it's clear who pays for what.

No. Factoring is optional. Many carriers use it to get paid within about a day instead of waiting a month for brokers, but plenty don't. Our dispatch works the same either way, and with any factoring company you choose, so you can decide later without changing anything about how loads are booked.

Yes. Tell us which company you use and how it wants paperwork sent, and we'll book with brokers it approves. Your factoring contract stays between you and that company, and we don't need access to your factoring account or your rate.

If you ask for a quote, we pass your details to our factoring partner, which sends you a rate based on your freight. We may earn a referral fee if you sign up. It doesn't change your rate, and asking doesn't commit you to anything.